About the Products

Q1. In what order should I use ATIDIMU skincare products?

A. Use them in the following order: Face Foam → Face Lotion → Face Serum → Face Milk.

Q2. Should I use them in the morning or at night?

A. They can be used both morning and night. If dryness is a concern, we recommend taking extra care to moisturize during your nighttime skincare routine. When using the products in the morning, we recommend applying sunscreen.

Q3. Are there any precautions when using the products for the first time?

A. When using the products for the first time, start with a small amount. Pay close attention to your skin while using the products, and discontinue use if they do not suit your skin.

Q4. What do the products smell like?

A. Each product features a fresh, clean fragrance. Face Foam and Face Milk have a citrus herbal scent, while Face Lotion and Face Serum have a citrus green scent. All fragrances are designed to be subtle and not linger strongly.

Q5. Do the products have an expiration date?

A. After opening, we recommend using the product within approximately 3–6 months. Unopened products can generally be used for approximately three years from the date of manufacture. Store away from direct sunlight, high temperatures, and high humidity.

Purchases & First-Order Discounts

Q6. How is the first-order discount applied?

A. First-time customers receive 15% off one-time purchases and 20% off the first subscription order. Eligible first-order discounts are applied automatically at checkout. For subscriptions, select “Monthly Subscription” on the product page to see the first-order price with 20% off.

Q7. What is the difference between a one-time purchase and a subscription?

A. A one-time purchase is a single purchase. A subscription delivers the product once a month, with 20% off the first order and 10% off subsequent orders. There is no minimum subscription commitment.

Subscriptions

Q8. Is there a minimum subscription commitment?

A. No. There is no minimum number of orders required, and you can use the subscription without a fixed commitment period.

Q9. How much do subscription orders cost after the first order?

A. From the second order onward, subscription orders are delivered at 10% off the regular price. Please check the purchase options on each product page for product-specific pricing.

Q10. Can I change or cancel my subscription?

A. Yes. You can change or cancel your subscription at any time. There is no minimum subscription commitment. If you have any questions about the procedure, please contact us through our inquiry form.

Shipping & Returns

Q11. How much is shipping?

A. Shipping is free for all products within Japan. Delivery to Hokkaido, Okinawa, and remote islands may take longer than usual.

Q12. When will my order be shipped?

A. Orders are normally shipped within 1–3 business days. Business days are weekdays, excluding weekends, public holidays, and the year-end/New Year holiday period.

Q13. Do you ship internationally?

A. Yes. We currently ship to Japan, the United States, and China. Shipping to the United States is a flat USD 20, and shipping to China is a flat CNY 170. Customs duties, import taxes, and customs clearance fees may apply upon delivery and are the responsibility of the customer.

Q14. Can I return or exchange a product?

A. If your product arrives defective or damaged, please contact us within 7 days of delivery. Returns are accepted only for unopened products. As a general rule, we do not accept returns of opened or used products or returns for customer convenience. In unavoidable cases such as skin-related issues, we will review the circumstances and respond individually. Please see our Return and Refund Policy for details.